Help with your journey

Requesting a quote

Enter the complete pickup and destination addresses, date and local pickup time. Select a vehicle that fits your passengers and luggage, then share your contact details. You’ll receive a request reference.

Booking confirmation

A request reference is not a confirmed ride. Wait for an explicit confirmation with your fare, pickup arrangements and applicable terms.

Changing a request

Sign in to My account → My journeys to request a change. Changes remain subject to availability and fare review. For an urgent change, contact the team with your reference.

Accessing your account

Use the password-reset link on the account page. Password messages and account screens carry WAYSZO branding.

Quotes, receipts and invoices

A quote is not a tax invoice. Booking invoices become available after the supplier details and applicable tax treatment have been configured. A platform receipt does not replace a taximeter receipt where one is required.